The Solution
VeriRoute Intel validates patient phone numbers to ensure you're reaching the right person and choosing the most effective communication channel.
Patient Contact Validation
Before Outreach
Validate phone numbers before sending appointment reminders:
- Check validity — Is the number still active?
- Identify line type — Can it receive SMS?
- Detect changes — Has the number been reassigned?
LRN Activation Date for Security
Detect numbers that may have changed hands since the patient provided them:
if activation_date > patient.phone_provided_date:
# Number may belong to someone else now
use_alternative_contact_method()
flag_for_identity_verification()Line Type for Channel Selection
| Line Type | Recommended Channel |
|---|---|
| Mobile | SMS appointment reminders, voice callbacks |
| Landline | Voice calls, IVR reminders |
| VoIP | Voice calls, verify SMS capability |
Healthcare Use Cases
Appointment Reminders
Reduce no-shows by ensuring reminders reach patients:
- Validate numbers before sending
- Choose SMS or voice based on line type
- Update records when numbers change
Test Result Notifications
HIPAA requires reaching the correct person for PHI:
- Verify number hasn't been reassigned
- Use additional verification for sensitive results
- Document validation procedures
Care Coordination
Keep in touch with patients for ongoing care:
- Validate contact info during check-in
- Update CRM with current phone data
- Track data freshness for re-validation
Telehealth
Ensure telehealth appointments connect:
- Validate before scheduling
- Identify mobile numbers for video call apps
- Have backup contact methods ready
HIPAA Considerations
Phone validation supports HIPAA compliance by:
- Helping ensure PHI reaches the correct person
- Detecting reassigned numbers before disclosure
- Providing documentation of validation procedures
Note: VeriRoute Intel provides phone intelligence data; consult your compliance team for specific HIPAA requirements.
EHR Integration
VeriRoute Intel works with healthcare systems:
- Batch validation of patient databases
- Real-time API during patient registration
- CSV export/import for any system
Improve Patient Contact
Validate patient phone data for better care coordination.