Phone Validation for Call Centers

Call center phone validation improves contact rates, reduces wasted dials, and ensures compliance. Validate and enrich your dialer lists before campaigns for maximum agent productivity.

The Challenge

  • 15-25% of dials are to disconnected or invalid numbers
  • Agent productivity suffers from wasted call attempts
  • Predictive dialer accuracy degraded by bad data
  • Compliance risk from calling reassigned numbers

The Solution

VeriRoute Intel validates and enriches your contact lists before loading into your dialer. Remove disconnected numbers, segment by line type, and detect potentially reassigned numbers.

Validation Workflow

1. Export Your Dialer List

contacts.csv:
phone,first_name,last_name
5551234567,John,Smith
5559876543,Jane,Doe
...

2. Batch Validate

  1. Upload to VeriRoute Intel
  2. Preview results before paying
  3. Download enriched CSV

3. Import Valid Records

validated_contacts.csv:
phone,first_name,last_name,is_valid,line_type,carrier,activation_date
5551234567,John,Smith,true,wireless,Verizon,2023-04-15
5559876543,Jane,Doe,false,disconnected,,
...

4. Segment and Dial

  • Filter out invalid/disconnected
  • Create mobile vs. landline campaigns
  • Flag recently ported for compliance review

Benefits

20-50% Contact Rate Improvement

Removing disconnected numbers means every dial has a chance to connect.

Better Predictive Dialer Performance

Clean data improves algorithm accuracy and reduces abandon rates.

Compliance Support

LRN Activation Date helps detect reassigned numbers that may have changed owners since consent was obtained.

Line Type Segmentation

Separate mobile and landline campaigns for optimal call timing and strategies.

Enrichment Data

Field Use in Dialer
is_valid Filter out disconnected numbers
line_type Segment mobile vs. landline campaigns
carrier Least-cost routing
activation_date Flag recently ported for compliance
cnam Agent screen pop

Dialer Integration

VeriRoute Intel works with any dialer that accepts CSV imports:

  • Five9, NICE, Genesys
  • RingCentral, 8x8, Vonage
  • Custom/legacy dialers

Or integrate via API for real-time validation during dialing.

Clean Your Dialer List

Upload your contact list and preview results before paying.