Right Party Contact (RPC) means reaching the specific person you intended to call, not a wrong number, household member, or new owner of a reassigned number. High RPC rates are critical for collections, sales, and compliance-sensitive calling.
Why RPC Matters
- Collections — FDCPA prohibits discussing debt with third parties
- Sales — Reaching decision-makers improves conversion
- Healthcare — HIPAA requires correct patient contact
Improving RPC
Phone intelligence helps improve RPC through:
- LRN Activation Date — Detect reassigned numbers
- CNAM — Verify name matches expected contact
- Validation — Remove disconnected numbers
Try It
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