VoIP Platform Risk Assessment

A comprehensive VoIP platform risk assessment identifies vulnerabilities in infrastructure, configurations, and processes before attackers exploit them. This guide provides a framework for evaluating VoIP security posture with actionable checklists and remediation priorities.

Key Takeaways

  • VoIP risk assessments should cover infrastructure, configuration, access control, and operations
  • Prioritize remediation based on business impact and exploitation likelihood
  • Regular assessments (quarterly minimum) catch configuration drift and new vulnerabilities
  • Automated scanning complements manual review for comprehensive coverage

VoIP Risk Assessment Framework

A structured risk assessment evaluates your VoIP environment across multiple domains. This framework provides comprehensive coverage while remaining practical for organizations of any size.

Assessment Domains

Domain Focus Areas Common Risks
Infrastructure Network, servers, endpoints Exposure, misconfigurations
Authentication SIP auth, user access, admin access Weak credentials, missing MFA
Encryption Signaling, media, management Plaintext traffic, weak ciphers
Access Control Permissions, segmentation, firewall Over-permissive, flat network
Monitoring Logging, alerting, incident response Blind spots, delayed detection
Operations Procedures, training, vendor management Process gaps, human error

Risk Scoring Methodology

Score each finding based on impact and likelihood:

class VoIPRiskScoring:
    """
    Risk scoring for VoIP assessment findings.
    """
    IMPACT_SCORES = {
        'critical': 5,   # Service outage, major fraud, data breach
        'high': 4,       # Significant financial loss, targeted attack
        'medium': 3,     # Moderate impact, exploitable vulnerability
        'low': 2,        # Minor impact, defense-in-depth issue
        'informational': 1  # Best practice, minimal risk
    }

    LIKELIHOOD_SCORES = {
        'almost_certain': 5,  # Active exploitation seen
        'likely': 4,          # Easy to exploit, common attack
        'possible': 3,        # Requires skill/access
        'unlikely': 2,        # Complex attack chain needed
        'rare': 1             # Theoretical, highly unlikely
    }

    def calculate_risk(self, impact, likelihood):
        """Risk = Impact x Likelihood (1-25 scale)"""
        score = self.IMPACT_SCORES[impact] * self.LIKELIHOOD_SCORES[likelihood]

        if score >= 20:
            priority = 'critical'
        elif score >= 12:
            priority = 'high'
        elif score >= 6:
            priority = 'medium'
        else:
            priority = 'low'

        return {
            'score': score,
            'priority': priority,
            'remediation_timeline': self._get_timeline(priority)
        }

    def _get_timeline(self, priority):
        timelines = {
            'critical': 'Immediate (24-48 hours)',
            'high': '1-2 weeks',
            'medium': '30-60 days',
            'low': '90 days or next maintenance window'
        }
        return timelines[priority]

Infrastructure Security Assessment

Network Architecture Review

Evaluate network design and segmentation:

Network Segmentation

  • VoIP traffic on dedicated VLAN(s)
  • Voice VLAN isolated from data traffic
  • Management interfaces on separate network
  • Inter-VLAN traffic controlled by firewall
  • QoS policies prioritizing voice traffic

External Exposure

  • SIP ports restricted to authorized IPs
  • No direct internet access to PBX
  • SBC deployed for external connectivity
  • RTP ports limited to required range
  • Management interfaces not internet-exposed

SIP Endpoint Scanning

Use automated tools to identify SIP vulnerabilities:

# SIP endpoint discovery and enumeration
# Using SIPVicious for assessment (authorized testing only)

# Discover SIP endpoints
svmap 192.168.1.0/24 -p 5060-5061

# Enumerate extensions
svwar -e100-999 192.168.1.100 -m INVITE

# Test for common vulnerabilities
# - Default credentials
# - Anonymous registration
# - Call initiation without auth

# Asterisk-specific security scan
nmap -sV -p 5060,5061,8088,8089 192.168.1.100 \
  --script sip-methods,sip-enum-users

Infrastructure Findings Template

# Example assessment finding
{
    "id": "VOIP-INFRA-001",
    "title": "SIP Port Exposed to Internet",
    "domain": "Infrastructure",
    "description": "UDP port 5060 is accessible from any internet IP address.",
    "evidence": "nmap scan from external IP shows port 5060 open",
    "impact": "critical",
    "likelihood": "almost_certain",
    "risk_score": 25,
    "remediation": {
        "immediate": "Configure firewall to restrict SIP to carrier IPs only",
        "long_term": "Deploy SBC to handle external SIP connectivity"
    },
    "references": [
        "NIST SP 800-58: Security Considerations for VoIP Systems",
        "OWASP VoIP Security Testing Guide"
    ]
}

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Authentication and Access Control

SIP Authentication Review

SIP Credential Security

  • Digest authentication required (not IP-only auth)
  • Strong passwords enforced (16+ characters)
  • No default or shared credentials
  • Unique credentials per endpoint
  • Credential rotation policy (90+ days)
  • Brute force protection (Fail2Ban or equivalent)

User and Admin Access

  • MFA required for user portal access
  • MFA required for admin access (non-SMS preferred)
  • Role-based access control implemented
  • Least privilege principle followed
  • Admin account activity logging
  • Service accounts with limited scope

Password Audit

# Audit SIP credential strength
# Check for weak/default passwords in configuration

import re
from zxcvbn import zxcvbn  # Password strength library

def audit_sip_credentials(config_file):
    weak_credentials = []

    # Parse SIP peer configurations
    peers = parse_sip_config(config_file)

    for peer in peers:
        username = peer.get('username')
        secret = peer.get('secret')

        # Check password strength
        result = zxcvbn(secret)

        if result['score'] < 3:  # Score 0-4, 3+ is strong
            weak_credentials.append({
                'peer': peer['name'],
                'username': username,
                'score': result['score'],
                'feedback': result['feedback'],
                'crack_time': result['crack_times_display']['offline_slow_hashing_1e4_per_second']
            })

        # Check for common patterns
        if is_common_password(secret):
            weak_credentials.append({
                'peer': peer['name'],
                'issue': 'common_password',
                'recommendation': 'Use randomly generated password'
            })

    return weak_credentials

Encryption Assessment

Transport Security Review

SIP Encryption

  • TLS enabled for SIP signaling
  • TLS 1.2 or higher enforced
  • Weak cipher suites disabled
  • Valid certificates from trusted CA
  • Certificate expiration monitoring
  • Hostname verification enabled

Media Encryption

  • SRTP enabled for voice media
  • Encryption required (not optional)
  • Key exchange secured (SDES or DTLS-SRTP)
  • Fallback to unencrypted disabled

TLS Configuration Testing

# Test TLS configuration
# Using testssl.sh for comprehensive analysis

# Test SIP TLS endpoint
testssl --starttls sip sip.example.com:5061

# Check for specific vulnerabilities
testssl --vulnerable sip.example.com:5061

# Verify cipher strength
nmap --script ssl-enum-ciphers -p 5061 sip.example.com

# Expected output should show:
# - TLS 1.2 or 1.3 only
# - No SSL 2/3 or TLS 1.0/1.1
# - Strong ciphers (ECDHE, AES-GCM)
# - No export ciphers, RC4, 3DES

Monitoring and Detection

Logging Review

Log Collection

  • SIP authentication events logged
  • Call detail records (CDR) collected
  • Security events logged separately
  • Admin actions logged
  • Configuration changes tracked
  • Logs forwarded to centralized SIEM
  • Log retention meets compliance (90+ days)

Alerting

  • Failed auth alerts configured
  • International call volume alerts
  • After-hours activity alerts
  • New endpoint registration alerts
  • Spending threshold alerts
  • 24/7 alert coverage

Detection Gap Analysis

class DetectionGapAnalysis:
    """
    Identify gaps in fraud and attack detection.
    """
    REQUIRED_DETECTIONS = {
        'toll_fraud': {
            'description': 'Detect unauthorized international/premium calls',
            'indicators': [
                'international_call_volume_spike',
                'premium_rate_calls',
                'after_hours_international',
                'high_cost_destination_calls'
            ],
            'criticality': 'critical'
        },
        'credential_attack': {
            'description': 'Detect brute force and credential stuffing',
            'indicators': [
                'failed_auth_spike',
                'auth_from_new_ip',
                'credential_spray_pattern',
                'dictionary_attack_pattern'
            ],
            'criticality': 'high'
        },
        'account_takeover': {
            'description': 'Detect compromised accounts',
            'indicators': [
                'impossible_travel',
                'device_change',
                'behavior_anomaly',
                'privilege_escalation'
            ],
            'criticality': 'high'
        },
        'service_abuse': {
            'description': 'Detect spam/phishing via platform',
            'indicators': [
                'high_volume_outbound',
                'sequential_dialing',
                'spam_complaints',
                'short_call_duration_pattern'
            ],
            'criticality': 'medium'
        }
    }

    def assess_coverage(self, current_detections):
        gaps = []

        for threat, requirements in self.REQUIRED_DETECTIONS.items():
            missing = []
            for indicator in requirements['indicators']:
                if indicator not in current_detections:
                    missing.append(indicator)

            if missing:
                gaps.append({
                    'threat': threat,
                    'criticality': requirements['criticality'],
                    'missing_detections': missing,
                    'coverage_percentage': (
                        (len(requirements['indicators']) - len(missing)) /
                        len(requirements['indicators']) * 100
                    )
                })

        return sorted(gaps, key=lambda x: x['criticality'])

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Operational Security Assessment

Policy and Procedures

Security Policies

  • VoIP security policy documented
  • Acceptable use policy for voice services
  • International calling policy defined
  • Incident response procedures
  • Change management process
  • Vendor management requirements

Personnel

  • Security awareness training
  • VoIP-specific security training
  • Incident response training
  • Access review process (quarterly)
  • Offboarding procedure for access removal

Vendor Risk Assessment

# Vendor security questionnaire areas
VENDOR_ASSESSMENT_AREAS = {
    'infrastructure': [
        'Data center certifications (SOC 2, ISO 27001)',
        'Network redundancy and failover',
        'DDoS protection capabilities',
        'Encryption in transit and at rest'
    ],
    'access_control': [
        'Multi-tenant isolation',
        'Customer data segregation',
        'Admin access logging',
        'Background checks for staff'
    ],
    'fraud_protection': [
        'Toll fraud detection capabilities',
        'Spending limits and alerts',
        'Geographic restrictions',
        'Real-time CDR access'
    ],
    'compliance': [
        'STIR/SHAKEN attestation',
        'HIPAA support (if needed)',
        'PCI DSS compliance (if processing payments)',
        'Data retention policies'
    ],
    'incident_response': [
        'SLA for security incidents',
        'Breach notification timeline',
        'Fraud liability policies',
        'Support availability (24/7)'
    ]
}

Assessment Report Template

Executive Summary

Provide high-level overview for leadership:

# Executive summary template
EXECUTIVE_SUMMARY = """
## VoIP Security Assessment - Executive Summary

**Assessment Date:** {date}
**Scope:** {scope_description}
**Overall Risk Rating:** {overall_rating}

### Key Findings
- **Critical Issues:** {critical_count}
- **High Issues:** {high_count}
- **Medium Issues:** {medium_count}
- **Low Issues:** {low_count}

### Top Risks
1. {top_risk_1}
2. {top_risk_2}
3. {top_risk_3}

### Immediate Actions Required
{immediate_actions}

### Estimated Remediation Timeline
- Critical issues: {critical_timeline}
- High issues: {high_timeline}
- Full remediation: {full_timeline}
"""

Detailed Findings Format

# Detailed finding template
FINDING_TEMPLATE = """
## Finding: {finding_id}

**Title:** {title}
**Severity:** {severity}
**Domain:** {domain}
**Status:** {status}

### Description
{description}

### Evidence
{evidence}

### Business Impact
{business_impact}

### Technical Impact
{technical_impact}

### Remediation
#### Immediate
{immediate_remediation}

#### Long-term
{longterm_remediation}

### References
{references}

### Verification
{verification_steps}
"""

Remediation Prioritization

Priority Matrix

Priority Risk Score Timeline Examples
P1 - Critical 20-25 24-48 hours Internet-exposed SIP, default credentials, no encryption
P2 - High 12-19 1-2 weeks Weak passwords, missing MFA, inadequate monitoring
P3 - Medium 6-11 30-60 days Missing log retention, weak cipher support, outdated software
P4 - Low 1-5 90 days Documentation gaps, minor hardening, best practices

Quick Wins

High-impact, low-effort improvements:

  1. Enable Fail2Ban — Immediate brute force protection
  2. Block premium rate — Eliminate largest toll fraud vector
  3. Enable TLS — Configuration change, no new infrastructure
  4. Reset default passwords — Often missed, easy to fix
  5. Enable MFA for admins — Highest-impact access protection

Complete Assessment Checklist

Infrastructure

  • Network segmentation (VoIP VLAN)
  • Firewall restricts SIP to authorized IPs
  • SBC deployed for external connectivity
  • Management on separate network
  • Vulnerability scan completed

Authentication

  • SIP digest authentication required
  • Strong password policy enforced
  • MFA for portal/admin access
  • Brute force protection active
  • No default credentials

Encryption

  • TLS 1.2+ for SIP signaling
  • SRTP for media encryption
  • Weak ciphers disabled
  • Valid TLS certificates

Fraud Protection

  • International calling restricted
  • Premium rate numbers blocked
  • Spending limits configured
  • Real-time fraud alerts

Monitoring

  • Security events logged
  • CDRs collected and retained
  • Alerting configured
  • Logs forwarded to SIEM

Operations

  • Security policies documented
  • Incident response procedures
  • Staff security training
  • Vendor security assessment

Ongoing Assessment Program

Security assessment should be continuous, not one-time:

Frequency Activity Scope
Daily Automated scanning, log review Known vulnerabilities, anomalies
Weekly Security metrics review KPIs, trending, incidents
Monthly Configuration review Drift detection, new services
Quarterly Full assessment All domains, comprehensive
Annually External penetration test Third-party validation

Frequently Asked Questions

How often should we conduct VoIP security assessments?

Conduct comprehensive assessments quarterly at minimum. Supplement with continuous automated scanning and monthly configuration reviews. Additional assessments should occur after major changes like new deployments, vendor changes, or security incidents. Annual external penetration testing provides third-party validation of your security posture.

What are the highest-priority items to fix first?

Start with internet-exposed SIP services (should be behind firewall/SBC), default or weak credentials, and missing encryption. These are the most commonly exploited vulnerabilities and often require relatively simple configuration changes rather than new infrastructure. Next, address missing MFA for administrative access and inadequate toll fraud controls.

Should we use internal resources or external assessors?

Use a combination. Internal teams should conduct regular automated scanning and configuration reviews since they understand your environment best. External assessors provide valuable objectivity and specialized expertise for annual penetration testing. External assessment is also valuable for compliance requirements where independent validation is needed.

How do we assess third-party VoIP vendors?

Request SOC 2 Type II reports or equivalent certifications. Send security questionnaires covering fraud protection, access controls, encryption, and incident response capabilities. Review their SLAs for security incidents and fraud liability. Validate STIR/SHAKEN implementation and ask about their carrier fraud detection capabilities. For critical vendors, consider on-site assessments or third-party security ratings services.

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