SMS Filtering: Why Messages Get Blocked

Carrier filtering is the #1 reason SMS messages fail to deliver. Understanding how filters work helps you craft messages that reach recipients and avoid triggering spam detection systems.

Key Takeaways

  • Carriers use automated systems to filter spam, fraud, and prohibited content
  • Content, sender reputation, and volume patterns all affect filtering
  • 10DLC registration significantly reduces filtering for legitimate senders
  • Avoid common triggers: URL shorteners, financial terms, excessive caps
  • Filtered messages are silently dropped - you may not know they failed

How SMS Filtering Works

Carriers analyze every SMS for spam indicators. Suspicious messages are blocked or delayed without notification to the sender. Filters examine:

  • Message content — Keywords, patterns, URLs
  • Sender reputation — Historical behavior of the sending number
  • Volume patterns — Sudden spikes raise red flags
  • Recipient complaints — "Report spam" actions

Common Filter Triggers

Content Triggers

  • URL shorteners — bit.ly, tinyurl hide destinations
  • Financial terms — "loan", "credit", "debt" without proper registration
  • Urgency phrases — "Act now", "Limited time", "Free"
  • ALL CAPS — Looks like shouting/spam
  • Excessive punctuation — "!!!!!" or "???"

Behavioral Triggers

  • Volume spikes — Sudden increase in sending
  • High bounce rates — Many invalid numbers
  • Complaint rates — Recipients marking as spam
  • Unregistered traffic — Missing 10DLC registration

Avoiding Filters

Do

  • Complete 10DLC registration
  • Use full URLs or branded short links
  • Keep messages professional and clear
  • Include clear opt-out instructions
  • Validate numbers before sending

Don't

  • Use generic URL shorteners
  • Send to purchased/scraped lists
  • Send without consent
  • Use ALL CAPS or excessive punctuation
  • Spike volume suddenly

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